Retail Associate

Job Summary:

The Retail Associate will provide consistent quality service in the retail environment, and to realize the profitability potential of the business by developing and maintaining a base of satisfied clients.

Duties/Responsibilities:

• Greets and interacts with clients.
• Consults with clients to understand their needs and preferences related to products and services
• Demonstrates and explains products and services, selecting and suggesting options suitable for the client’s needs.
• Answers client’s questions about products and services.
• Assists clients with purchase decisions.
• Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
• Collects payment using the store point of sale system.
• Processes returns and exchanges.
• To ensure consistent client satisfaction, resulting in repeat business and referrals & client confidence
• Maintain high presentation standards in, uniforms, stationery, promotion literature, and store presentation.
• Maintain a clean retail environment, including merchandise displays and adhering to OSHA policies & procedures.
• Participate in stock management activities 
• Provide accurate technical and sales services, including water testing and chemical equipment solutions.
• Implement the local area marketing, sales and promotional programs including telemarketing lapsed clients
• Promote Poolwerx home services by maximizing opportunities to get pool side
• Performs other duties as assigned
• Attend all training sessions and team meetings.

Required Skills/Abilities: 

• Excellent verbal and written communication skills. 
• Excellent active listening skills
• Excellent interpersonal and customer service skills.
• Excellent sales skills.
• Ability to anticipate customer’s needs and recommend products and solutions
• Excellent organizational skills and attention to detail.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Ability to work various hours including weekends and some holidays

Education and Experience:

• High school diploma or equivalent.
• Previous retail experience preferred

Physical Requirements: 

• Ability to spend up to 100% of working time standing, walking, and moving around the Store 
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to regularly push, pull and lift more than 50 pounds
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies