Retail Associate

Job Summary:

The Retail Associate will provide consistent quality service in the retail environment, and to realize the profitability potential of the business by developing and maintaining a base of satisfied clients.


  • Greets and interacts with clients.
  • Consults with clients to understand their needs and preferences related to products and services
  • Demonstrates and explains products and services, selecting and suggesting options suitable for the client’s needs.
  • Answers client’s questions about products and services.
  • Assists clients with purchase decisions.
  • Retrieves merchandise from sales floor, stock room, or other inventory locations; places special orders.
  • Collects payment using the store point of sale system.
  • Processes returns and exchanges.
  • To ensure consistent client satisfaction, resulting in repeat business and referrals & client confidence
  • Maintain high presentation standards in, uniforms, stationery, promotion literature, and store presentation.
  • Maintain a clean retail environment, including merchandise displays and adhering to OSHA policies & procedures.
  • Participate in stock management activities 
  • Provide accurate technical and sales services, including water testing and chemical equipment solutions.
  • Implement the local area marketing, sales and promotional programs including telemarketing lapsed clients
  • Promote Poolwerx home services by maximizing opportunities to get pool side
  • Performs other duties as assigned
  • Attend all training sessions and team meetings.

Required Skills/Abilities: 

  • Excellent verbal and written communication skills. 
  • Excellent active listening skills
  • Excellent interpersonal and customer service skills.
  • Excellent sales skills.
  • Ability to anticipate customer’s needs and recommend products and solutions
  • Excellent organizational skills and attention to detail.
  • Ability to function well in a high-paced and at times stressful environment.
  • Proficient with Microsoft Office Suite or related software.
  • Ability to work various hours including weekends and some holidays

Education and Experience:

  • High school diploma or equivalent.
  • Previous retail experience preferred

Physical Requirements: 

  • Ability to spend up to 100% of working time standing, walking, and moving around the Store 
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
  • Ability to regularly push, pull and lift more than 50 pounds
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies


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