Service Technician

Job Summary:

The Service Technician will provide professional and technical services to clients in accordance with Poolwerx and industry standards ensuring consistent client satisfaction, resulting in repeat business and referrals.

Duties/Responsibilities:

• Provide a reliable, efficient, and professional service to clients and client follow up.
• Troubleshoot and repair pool equipment such as pumps, heaters, sanitizers and filters.
• Perform all needed repairs and/or installations professionally and safely, in line with manufacturer recommendations and all applicable codes
• Load vehicle with standard and out of ordinary stock. Ensure all stock removed from warehouse is accurately recorded and maintain stock register and required tools to undertake services
• Record all materials and products used on site for invoicing purposes.
• Identify poolside opportunities for upselling/sales opportunities
• Maintain accurate and current technical information and skills.
• Maintain high presentation standards in, vehicle, uniforms and stationery
• Maintain a clean and safe vehicle environment, including vehicle presentation adhering to OSHA policies & procedures.
• Maintain and service the motor vehicle and pool care equipment. 
• Attend all training sessions, staff meetings and activities as requested to remain up to date on all innovations in the business so that the service provided is always “best practice”.
• Maintain positive, honest, open, and effective communications, relationships and morale at all levels in the business.
• Perform other duties as required by manager

Required Skills/Abilities: 

• Excellent interpersonal and customer service skills.
• Sales and marketing awareness and skills.
• Basic level calculation skills.
• Ability to work independently and as part of a team
• Excellent organizational skills including time management
• Computer skills.
• Excellent problem-solving skills ability.
• Ability to work various hours including weekends and some holidays

Education and Experience:

• High school diploma or equivalent
• Current Driver’s License
• Certified Pool Operator (CPO) or Pool Professional and Spa Operator (PPSO) certification preferred
• Contractor License preferred

Physical Requirements: 

• Ability to spend up to 100% of working time standing, walking, and moving around
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
• Ability to regularly push, pull and lift more than 100 pounds
• Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies