Service Technician

Job Summary:

The Service Technician will provide professional and technical services to clients in accordance with Poolwerx and industry standards ensuring consistent client satisfaction, resulting in repeat business and referrals.


  • Provide a reliable, efficient, and professional service to clients and client follow up.
  • Troubleshoot and repair pool equipment such as pumps, heaters, sanitizers and filters.
  • Perform all needed repairs and/or installations professionally and safely, in line with manufacturer recommendations and all applicable codes
  • Load vehicle with standard and out of ordinary stock. Ensure all stock removed from warehouse is accurately recorded and maintain stock register and required tools to undertake services
  • Record all materials and products used on site for invoicing purposes.
  • Identify poolside opportunities for upselling/sales opportunities
  • Maintain accurate and current technical information and skills.
  • Maintain high presentation standards in, vehicle, uniforms and stationery
  • Maintain a clean and safe vehicle environment, including vehicle presentation adhering to OSHA policies & procedures.
  • Maintain and service the motor vehicle and pool care equipment. 
  • Attend all training sessions, staff meetings and activities as requested to remain up to date on all innovations in the business so that the service provided is always “best practice”.
  • Maintain positive, honest, open, and effective communications, relationships and morale at all levels in the business.
  • Perform other duties as required by manager

Required Skills/Abilities: 

  • Excellent interpersonal and customer service skills.
  • Sales and marketing awareness and skills.
  • Basic level calculation skills.
  • Ability to work independently and as part of a team
  • Excellent organizational skills including time management
  • Computer skills.
  • Excellent problem-solving skills ability.
  • Ability to work various hours including weekends and some holidays

Education and Experience:

  • High school diploma or equivalent
  • Current Driver’s License
  • Certified Pool Operator (CPO) or Pool Professional and Spa Operator (PPSO) certification preferred
  • Contractor License preferred

Physical Requirements: 

  • Ability to spend up to 100% of working time standing, walking, and moving around
  • Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop
  • Ability to regularly push, pull and lift more than 100 pounds
  • Ability to use janitorial equipment, rolling racks, ladders and other assigned supplies


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