My pump needed to be repaired. Rather than tell me I needed a whole new pump (which is what most money grubbing businesses do) they fixed only what needed to be fixed! The staff are friendly and courteous! The repairmen are GORGEOUS!! And a special shout out to Kelly for putting up with me!! 5 stars and 2 thumbs up! Happy swimming everyone!!
Poolwerx is for healthy pool people
Our clients don’t just value clear water, they value clean, healthy water. We pride ourselves on our expertise and always strive to give our clients the best and safest swimming conditions. We’re locally owned and operated with years and years of experience in the pool industry. We want to be the company you depend on for all your high-quality pool needs.
Best in class for all your pool needs
Our pool stores and technicians stock a selection of high-quality chemicals, equipment, and accessories for your spa and pool. We also offer cleaning, service, inspections and equipment installations. We have what you need to make your pool feel brand-new. If you need anything for or have any questions about your pool, you can count on Poolwerx. Here’s more of what we offer:
Visit our Hot Tub Showroom
We have a huge selection of hot tubs and swim spas from the worlds best hot tub brands. Featuring one of the largest showrooms in Knoxville, you will have plenty of options to choose from.
Don’t just take our word for it, try out the quality of our Hot Tubs and Swim Spas for yourself by scheduling in a ‘Soak Test’ at a time that suits you.
From Lindsey in sales, to Doug in installation, we had a fairly good experience. A few hiccups but, there always are when you purchase something with a lot of moving parts like this. it is how you deal with them that matters. Lindsey explained that we would need an electrician to install a sub-panel. She did not explain that this should be provided so we purchased one and had it installed. Unfortunately, this was not installed to the service man’s liking. When Doug showed up, he explained that this would not work and had one provided by the store. (This is a long story and many discussions. Most importantly, Poolwerx helped to resolve this). Once this was installed, Doug showed up on a Sunday to complete the installation. What bad can you say about a guy who shows up on Sunday to make sure your hot tub works correctly? This is over and above service. Doug took time to make sure we understood everything to operate and maintain our new hot tub. ON A SUNDAY!!! No bash on Lindsey. She was great and there was a misunderstanding. Her company stood behind her and supported the solution without question. This is my second Hot Springs hot tub and I already have more experience with this company than the previous one. High quality product provided by a high quality company. Have already helped buddy’s to purchase their own hot tub’s and will be delivered in a few months. Highly recommend these guys from start to finish.
They did a great job repairing my hot tub and giving it a thorough cleaning in addition to regularly monitoring the water condition.
Had our hot tub delivered today and TJ was great very professional! Explained everything we need to do to take care of the hot tub. So glad he was the delivery and installation person. GREAT JOB THANK YOU!
I wanted to thank Campbell’s Pool and Spa for the great service and product they delivered and especially give a shout out to David who showed great customer service and thereby enhanced the reputation of Campbell’s in my opinion. As I told David, I will be using Campbell’s going forward for all pool related services including repair, enhancements and opening and closings when required. Again, thank you for your great service and results above expectations.
Dustin and Doug came out and installed my new hot tub and showed me how to maintain it. It was my first hot tub, so they took the time and made sure I could care for my new tub. I would recommend using this company. They were great.
The sales staff was awesome and answered all of our questions before we decided to buy and continued to treat us the same after we purchased the Spa. The pre-delivery team and the delivery team were exceptional and made it easy to prepare for our new Spa. The delivery team led by Doug was great and Doug spent an hour with us going over how to take care of every aspect of our new Spa. Look forward to doing business with them again.
We’ve owned our Hot Springs spa and Covana cover for almost 5 years now with no issues. Routine maintenance and the occasional water change is all we’ve ever needed. The build quality for both the spa and cover are impeccable. That, coupled with the expertise of Kelly and her service department, makes it easy for us to recommend Campbell’s Pool & Spa. Wonderful products, service and personnel.
Doug and Dustin serviced my pool and I was very happy with their service. They do great work and informed me of any issues concerning the pool and offered solutions. They were friendly and answered any questions I happened to have. I look forward to seeing them in the spring for the opening.
Dustin was my service technician. Very knowledgeable, very helpful. He diagnosed a pump leak problem and suggested the repair. I would call him again in an instant.
TJ did a great job with Pool School. Very professional and very helpful.
Purchased a new Bullfrog Spa from Poolwerx in Dec of 2020 and had it installed in time for New Years eve. The spa has been great and the Poolwerx company has been fantastic to work with. Just did the second water change in the spa and found a “very small” imperfection. Contacted Poolwerx and they sent a repairman out in a few days to fix the problem. The repairman went above and beyond to make sure it was repaired correctly. He even contacted Bull Frog directly and both companies exceeded my expectations by leaps and bounds. I will highly recommend both of these companies for their unbelievable customer service and their quality products.
Very professional and friendly work crews. High quality work and very knowledgeable. Shout out to TJ a regular pool ninja.
Purchased a spa. Installation and Spa School were professional, thorough, and well communicated. Very impressed!
I just had the most wonderful experience with TJ and Henry. Being new at pool everything my husband and I have been searching for our pool family and these folks are it! Barbara was so helpful in getting us started with all the chemical knowledge and now we have TJ for how to take care of our pump and pool maintenance. Henry is coming along well too!! Thank you so much and we are happy to have found our pool family for life😊⭐️⭐️⭐️⭐️⭐️
We purchased a hot springs envoy from Campbell’s. They were very professional providing information to prepare our back deck for the hot tub. I am a do it yourself kind of person. We followed the technical advice and are pleased how well the final product looks and operates. They were very busy with all the spas that arrived at the same time but made sure we were updated through the process. They have excellent sales, customer service, and knowledgeable technicians on staff. We recommend them for your hot tub.